As a good corporate citizen, Ahearn & Soper believes in providing an equitable environment in which to do business - for both its customer's and staff members.
Ahearn Corporate Policies
At Ahearn & Soper Inc., we believe that a diverse workforce reflective of the markets we operate in is a source of strength and provides us with a competitive advantage. As a result we have a commitment both to employment and pay equity. Employment equity is a commitment to a fair chance for everyone in the workplace. It strives to ensure that no one is denied an opportunity for employment or advancement for reasons unrelated to their abilities. Pay equity is a commitment to pay all workers equally for work of equal value. It endeavours to ensure that work traditionally done by women is not undervalued and underpaid.
Through our equity programs and initiatives, we are working to remove barriers to employment for people who are usually underrepresented in Canada's workforce - Aboriginal people, people with disabilities, visible minorities, women - and to ensure that our pay scales for all positions are based on the real value of the work for each job.
Providing Goods and Services to People with Disabilities
Ahearn & Soper Inc. is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities which include automatic door openers, ramps, large displays, text chat, or email communication, and employee assistance,
Ahearn & Soper Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities
or services, if available. The notice will be placed at www.ahearn.com
On request Ahearn & Soper Inc. will provide tailored emergency response information for employees with disabilities that might make it difficult or impossible for them to be alerted by our standard emergency announcements
or other audible alarms.
Ahearn & Soper Inc. will provide training to employees who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices
and procedures related to the provision of our goods and services.
Individuals in the following positions will be trained:
Customer Service Representatives, Outside Sales Representatives, Inside Sales Representatives, Receptionists, Human Resources Administrator. This training will be provided to staff within 5 days of commencement of employment.
Training will include:
◾An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
◾Ahearn & Soper Inc.'s plan related to the customer service standard.
◾How to interact and communicate with people with various types of disabilities.
◾How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
◾What to do if a person with a disability is having difficulty in accessing Ahearn & Soper Inc.'s goods and services.
◾Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way Ahearn & Soper Inc. provides goods and services to people with disabilities may provide such feedback by sending an email to firstname.lastname@example.org,
or by calling 416 675 3999 extension 4260. All feedback, including complaints, will be directed to the President. Customers can expect to hear back in 5 days.
Notice of availability
Ahearn & Soper Inc. will make our policies available to the public by posting them on www.ahearn.com.
Modifications to this or other policies
Any policy of Ahearn & Soper Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Multiyear Accessibility Plan
Ahearn & Soper Inc. will respond promptly to employee or customer suggestions about ways and means to improve accessibility for people with disabilities.