Ahearn & Soper Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we may have on site or that we may provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities which include automatic door openers, ramps, large displays, text chat, or email communication, and employee assistance,  Ahearn & Soper Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at www.ahearn.com .

Emergency Response

On request, Ahearn & Soper Inc. will provide tailored emergency response information for employees with disabilities that might make it difficult or impossible for them to be alerted by our standard emergency announcements or other audible alarms.

Training

Ahearn & Soper Inc. will provide training to employees who deal with the public or other third parties on our behalf.  Training will also be provided to people involved in the

development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

Customer Service Representatives, Human Resources Administrator. This training will be provided to staff within 5 days of commencement of employment, and annually thereafter. Training will be done by means of a powerpoint presentation.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Ahearn & Soper Inc.’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Ahearn & Soper Inc.’s goods and services.

Feedback Process

Customers who wish to provide feedback on the way Ahearn & Soper Inc. provides goods and services to people with disabilities may provide such feedback by sending an email to hradmin@ahearn.com, or by calling 416 675 4838. Customers can expect to hear back in 5 days.

Notice of availability

Ahearn & Soper Inc. will make our policies available to the public by posting them on www.ahearn.com .

Modifications to this or other policies

Any policy of Ahearn & Soper Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.  This Accessibility Plan will be reviewed and revised once every five years.

Multiyear Accessibility Plan

Ahearn & Soper Inc. will respond promptly to employee or customer suggestions about ways and means to improve accessibility for people with disabilities. Suggestions that can be reasonably implemented will be incorporated in our Accessibility Plan upon each review of the plan.