We will be there when you need us.
When the technology on your floor stops, the work stops with it. ProVision Service annual on-site contracts cover the printers, scanners and systems you run every day, with factory-certified technicians, a stocked inventory of OEM parts, and a response you can plan around.
Why a contract instead of a callout?
A contract trades an unpredictable repair bill for a fixed annual cost, and gets you a technician who already knows your printer. Unplanned downtime can cost 100 to 1000 times more than the contract that would have prevented it.
Downtime is reduced
Unplanned downtime can cost a company 100 to 1000 times more than the service contract that would have prevented it.
Faster than a per-incident call
Normal response time is within 8 business hours.
Less purchase-order paperwork
A single purchase order can cost $40 to $100 to create, manage and fulfil. One annual contract replaces a year of one-off POs.
Built-in price protection
Your service cost is fixed for the term of the contract, so nothing surprises your budget over the year.
Higher uptime, more confidence
Your printing operation runs smoother, and your team stops second-guessing whether the printer will be working tomorrow.
One PM visit included
Every contract includes one preventive maintenance check-up a year to keep the printer tuned and ready to go.
Authorized service provider
We know these printers inside and out, and pinpoint the problem quickly instead of troubleshooting from scratch.
OEM parts inventory
We stock the parts needed to fix your printer without the delays of a special order.
The difference is print heads and cutters
Standard excludes print heads and cutters. Complete includes them. Both levels cover all labour, all travel and one preventive maintenance visit a year.
Annual contract, Standard
All labour, travel time and parts are covered. Print heads and cutters are billed separately when they need replacing.
- ✓All labour and travel time covered
- ✓Parts covered, excluding print heads and cutters
- ✓One preventive maintenance visit per year
- ✓Response within 8 business hours
- ✓Priced lower to reflect the print head and cutter exclusion
Annual contract, Complete
Nothing is billed separately when a print head or cutter wears out. The highest-cost parts on the printer are folded into your fixed annual cost.
- ✓All labour and travel time covered
- ✓All parts covered, including print heads and cutters
- ✓One preventive maintenance visit per year
- ✓Response within 8 business hours
- ✓The strongest protection against a surprise repair bill
What a preventive maintenance visit covers
A technician cleans the print head and rollers, replaces worn belts and rollers, and makes the alignments that keep the printer running to spec. One visit a year is included with every contract.
Clean
The print head and rollers are cleaned.
Check and replace
Belts and rollers are checked for wear and replaced as needed.
Adjust and align
The adjustments and alignments that keep the printer running to spec.
Why it matters
Our technicians work to extend the life of your printer, not just to get it running again.
What installation costs
Basic installation is $299 for a thermal transfer printer and $399 for a colour printer. Software, label and card design work is added by the time it takes, from $600 for a half day to $1,200 for a full day.
Basic installation, colour printer
- ✓Unpacking
- ✓Installation of consumables
- ✓Installation of printer drivers
- ✓Set up and connection to a PC or network
- ✓Basic training on the printer
Basic installation, thermal transfer printer
- ✓Unpacking
- ✓Installation of consumables
- ✓Installation of printer drivers
- ✓Set up and connection to a PC or network
- ✓Basic training on the printer
Half day, printer and software
- ✓Basic installation of the printer, plus:
- ✓Basic training on the printer and software
- ✓Creation of one label or card design
Excludes Epson colour printers
Full day, printer and software
- ✓Basic installation of the printer, plus:
- ✓Software installation and training up to a full day
- ✓Label and card creation, plus printing of several templates
- ✓Support and training up to one full day
Multi-day, to your requirement
- ✓For complex installations that take more than one day
- ✓For multiple card or label templates converted from older software or other applications
Installation includes on-site warranty coverage for most products. If you decline on-site installation, the warranty is return-to-depot only for most products. An on-site warranty call requested after the sale starts at $160 per hour, with a minimum of 2 hours plus travel, for most products.
What service costs without a contract
On-site service starts at $320 plus tax, return-to-depot at $160 plus tax, and phone support at $40 plus tax for 15 minutes. Each service call applies to a single printer serial number.
On-site service
- ✓One hour of on-site labour per printer
- ✓One hour of travel included
- ✓Additional time billed at $160 per hour plus tax
- ✓Parts, if required, are extra
Return-to-depot service
- ✓Obtain an RMA from our service dispatch
- ✓Ship or deliver to our depot repair centre in Toronto
- ✓Estimate provided for your approval
- ✓Declined estimates are subject to a $160 evaluation fee
Phone support
- ✓Includes up to 15 minutes of remote support
- ✓Additional time at $40 per 15 minutes
Each service call is unique to a single printer serial number. If multiple units need service during the same visit at the same location, each unit requires its own service call, billed at $160 plus tax.
Common questions
The questions we are asked most often about contracts, response times and repair costs.
What is the difference between the two contract levels?
Both cover all labour, travel time and one preventive maintenance visit a year. Standard excludes print heads and cutters, which are billed separately if they need replacing. Complete folds those into the fixed annual cost, so there is nothing extra to approve mid-year.
How fast is the response time?
Normal response time is within 8 business hours.
What if I need service on multiple printers during one visit?
Each service call is tied to a single printer serial number. If multiple units need service at the same location during the same visit, each unit requires its own service call, billed at $160 plus tax.
What does a one-off repair cost without a contract?
On-site service starts at $320 plus tax, which includes one hour of labour and one hour of travel. Return-to-depot starts at $160 plus tax. Depot repairs include a written estimate for your approval before work begins, and a declined estimate is subject to a $160 evaluation fee.
Does installation include a warranty?
Yes. Installation includes on-site warranty coverage for most products. If you decline on-site installation, the warranty becomes return-to-depot only. An on-site warranty call requested after the sale starts at $148 per hour, with a minimum of 2 hours plus travel, for most products.
Tell us what is in your fleet
Whether it is one thermal transfer printer or a mixed fleet, we will confirm which contract level and term makes sense before you commit to anything.
Tell us what you run
Model numbers and quantity, or a photo of the label on the machine. A rough list is enough to start.
We confirm the right level
A service specialist checks your fleet against Standard and Complete, and recommends a 1, 2 or 3 year term.
You get a fixed annual price
Written pricing, response times and exactly what is covered, before you commit to anything.
Or reach us directly
Request a quote
Tell us the printer models and quantity. A service specialist follows up with contract and installation pricing.
Rates shown are 2025 published rates and are subject to change. Confirm current pricing at quote.