Factory certified service on the equipment you already run
Printers, scanners and label systems do not wait for a convenient time to fail. Ahearn and Soper technicians are factory certified and stocked with OEM parts, on site across Canada, at our Toronto depot, or under a contract that locks in a rate you can plan around.
Factory certified on the equipment you already run
Ahearn and Soper technicians are trained and certified directly by the manufacturers you rely on, so the person who shows up already knows your equipment before they open the case.
- Zebra Technologies
- Honeywell
- Brady
- Citizen
- SATO
- Toshiba
- CAB
- Epson
- Canon
- Evolis
- Entrust
- HID Fargo
- TSC Printronix Auto ID
- Label-aire
- LABELMILL
Not on the list? Tell us the model and we will confirm whether we can help.
Coverage built around how you actually operate
Ahearn and Soper delivers equipment maintenance and support built for demanding business environments. Factory trained specialists, available through annual service agreements or time and material arrangements, whichever fits your operation.
Peace of mind
We integrate hardware, software and consumables into a single reliable system, and balance performance against cost. Our service options extend well beyond standard warranties.
Long term value
Confidence in your data collection system's long term performance, in sales, in support, and in putting proven technology to work today.
Dedicated support
Factory certified technicians backed by a modern service facility, delivering expert care over the full life of your system.
Three ways to keep your equipment running
On site across Canada
Factory certified technicians come to you for printers, scanners and label systems, wherever your operation runs. One hour of labour and one hour of travel are included on every on site call.
Request a consultationDepot repair
Ship or deliver your equipment to our Toronto repair centre for evaluation and repair, with a written estimate before any work is approved.
Report a problemAgreements or time and material
Choose a fixed annual contract that locks in your rate for the full term and includes a yearly maintenance visit, or pay only for the service you use, when you use it.
Request a consultationWhat every service call includes
- On site call
- One hour of labour and one hour of travel included
- Standard response
- Eight business hours within 75 km of a service location
- Outside the radius
- Travel time beyond 75 km billed separately, quoted per site
- Depot repair
- Written estimate before any work is approved
- Annual agreement
- Rate locked for the full term, one maintenance visit included
- Time and material
- Pay only for the service you use, when you use it
- Parts
- OEM parts
- Coverage
- On site across Canada, plus the Toronto depot
The kind of proof that does not need a quote around it
Fifty years of factory certified service in Canada, and a Toronto depot behind every contract.
50 years
Factory certified service in Canada
13 brands
Authorised across the manufacturers you actually run
8 business hours
Standard response time within 75 km of a service location
1 depot
Toronto repair centre backing every contract
Not sure which coverage model fits your fleet
Tell us what you run and a service specialist will walk you through the options. No pressure, no obligation. A specialist replies within one business day.
- A specialist reads it, not an autoresponder.
- You get a reply within one business day.
- We come back with questions and options, not a pitch.
Thanks, we have your request
A specialist will reply within one business day.
Something went wrong and your details were not sent. Please try again in a moment.
Tell us the model and what is wrong
Already know your printer or scanner needs a repair? Give us the model and the symptoms and we will get an RMA or a technician scheduled. A service coordinator replies within one business day.
Service request
For existing customers who need support with service, repairs, devices, systems, labels, printers, scanners, or technical issues.
Common questions
What brands and models do you service?
Ahearn and Soper is an authorised service provider for Zebra Technologies, Honeywell, Brady, Citizen, SATO, Toshiba, CAB, Epson, Canon, Evolis, Entrust, HID Fargo and TSC Printronix Auto ID. We also support Label-aire and LABELMILL equipment. If your equipment isn't listed, contact us. We may still be able to help.
What if my location is outside your standard service radius?
We can still service equipment outside 75 km of a service location. Travel time beyond the included radius is billed separately. Contact us for a quote specific to your site.
What is the difference between an agreement and time and material?
An annual agreement locks in your rate for the full term and includes a yearly maintenance visit. Time and material means you pay only for the service you use, when you use it. Which one costs less depends on how often your fleet needs attention, and a specialist can work that through with you.
What is included in an on site call?
One hour of labour and one hour of travel are included on every on site call. Work beyond that is billed at the applicable rate, and travel beyond 75 km from a service location is billed separately.
How does depot repair work?
Ship or deliver the equipment to our Toronto repair centre. We evaluate it and send you a written estimate, and no work is approved until you approve it.
Do you service equipment you did not sell?
Yes. We are an authorised service provider for thirteen manufacturers and we support Label-aire and LABELMILL equipment. If your equipment is not on the list, send us the model and we will confirm.
Tell us what is running, and what is not
Whether it is one machine down today or a fleet you want under contract, a service specialist will get back to you with next steps.